Radius Networks

Troubleshooting Guide

These are troubleshooting steps that can be taken before contacting Table Service Support

Table Tents: To use a Table Service Tent, move it to a dining table. The Table Service Monitor will display the Tent number in the seating zone for that table. When the Tent is no longer needed, return it to the front counter or the kiosk. The Tent number will be removed from the display. Try not to stack Tents on the kiosk holders higher than 10 Tents.

A - Tent number not showing up on the Monitor

  1. Does the Tent show up when placed on a table in the lobby?
    1. Yes. - Go to step 5
    2. No. - Go to step 2
  2. Have the battery tabs on the Tent been pulled?
    1. Yes. - Go to step 4
    2. No. - Go to step 3
  3. Pull the battery tabs from the underside of the Tent. Does the Tent show up now?
    1. Yes. - Go to step 5
    2. No. - Go to step 4
  4. Contact Table Service Support.
  5. Problem solved!

B - Tent number showing up on the Monitor when not in use

  1. Where is the Tent?
    1. On a table in the lobby. - Go to step 2
    2. On the kiosk or front counter. - Go to step 5
    3. In the manager’s office, or another employees only area. - Go to step 3
  2. Is the Monitor showing the correct zone?
    1. Yes. - Go to step 7
    2. No. - Go to step 6
  3. The Table Tents are supposed to appear on the Monitor if they are anywhere in the store that isn’t on the front counter or a kiosk Tent holder. Do you want to store some Tents in the manager’s office, or another employees only area?
    1. Yes. - Go to step 6
    2. No. - Go to step 4
  4. Are the Table Tents
  5. Please move the Table Tents back to the kiosk(s) and/or front counter.
  6. Contact Table Service Support.
  7. Problem solved!

C - Tent numbers not showing on the kiosk/order/receipt/register

  1. The Table Service functions independently from the kiosk/POS system. To resolve any issues involving the hardware or software of these components, you will need to reach out to your OTP for the proper support channel.



Monitor: The Table Service Monitor will display any Table Service Tent that is in use, along with the zone that it is located in. When a Tent is not is use and located on the front counter or a kiosk, it will stop displaying on the Monitor.

A - Monitor has no power

  1. Check to make sure that the power cord for the Monitor is firmly connected to the Monitor and the power outlet.
  2. Power cycle the Monitor (unplug the power, then plug it back in). Does the issue continue?
    1. Yes. - Go to step 4
    2. No. - Go to step 3
  3. Does the Monitor show the Table Service screen, with a McDonald’s logo in the top right corner?
    1. Yes. - Go to step 5
    2. No. - Go to step 4
  4. Contact Table Service Support.
  5. Problem solved!

B - Monitor shows an error message

  1. Is the ethernet cable firmly connected to the back of the Monitor?
    1. Yes. - Go to step 2
    2. No. - Go to step 3
  2. Can you locate the “tech cabinet”? It is usually in the manager's office, or a separate closet/area past the kitchen.
    1. Yes. - Go to step 4
    2. No. - Go to step 9
  3. Firmly connect the ethernet cable to the back of the Monitor, then power cycle the Monitor. Does the Monitor show the Table Service screen, with a McDonald’s logo in the top right corner?
    1. Yes. - Go to step 10
    2. No. - Go to step 2
  4. Can you locate our Radius Networks Server (black box with 2 ethernet ports that says Radius Networks on top) and the connected POE Switch (dark grey box with 8 or 10 ethernet ports that say TP Link on the front)?
    1. Yes. - Go to step 5
    2. No. - Go to step 9
  5. Disconnect the power from the Server and the POE Switch, then reconnect them. Did the lights come on?
    1. Yes. - Go to step 6
    2. No. - Go to step 7
  6. Does the Monitor still show an error message?
    1. Yes. - Go to step 7
    2. No. - Go to step 10
  7. Locate the surge protector that the Server and POE Switch plug into. Is it plugged into a power outlet and turned on?
    1. Yes. - Go to step 9
    2. No. - Go to step 8
  8. Power cycle the surge protector (toggle the off/on switch; unplug it then plug it back in). Did it turn back on?
    1. Yes. - Go to step 5
    2. No - Go to step 9
  9. Contact Table Service Support.
  10. Problem solved!
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