Radius Networks

Why do I lose WiFi connectivity with my Android phone?

There are a handful of Android phones which use the same chip for WiFi and BLE. As a result, you will frequently lose connectivity to WiFi and have to rely on the internet connection you get through your carrier.

We have been working on compiling a list of phones which we know have this issue and which we know do not. 

The following phones are known to be problematic: Nexus 4, Nexus 7 2013 Edition, Moto X, Moto G
 
The following are known to work fine: Nexus 5, Samsung Galaxy S3, Samsung Galaxy S4, Samsung Galaxy S5, Toshiba AT7-C
 
Feel free to submit your phones to support@radiusnetworks.com so we can continue building a comprehensive list.
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Comments

  • Avatar
    Carlo Lopez

    Hi, thanks for the notice!
    is there a way (attribute, api call, etc) that I could use to determine when a device uses the same chip for both services?
    Currently we have a "disable switch" based on a list of devices that have been reported as failing on the PlayStore for us, and we are searching for a more efficient way to this.

  • Avatar
    Jared Rockwell

    Hi Carlo,

    I'm working on compiling a list of known devices that do and do not meet this criteria. However, it's not very comprehensive. I'm doing research over the coming days on this very topic so if I figure it I'll be sure to update here and on the article.

    Thanks for reading!

    Jared

  • Avatar
    Carlo Lopez

    Great! I'll keep on eye on this one then,

    Thanks a lot

    Carlo

  • Avatar
    Carlo Lopez

    We have had the problem reported also for the Nexus 5 :( , it's probably better by the model number as we can have different implementations of the same device for different regions sometimes. It's difficult to build this list though, as we don't have this problem reported on the PlayStore as a crash, we would need to ask the people that complains about the problem for their model number... not very likely to happen.

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